This page is currently showing help for login issues only.

For all other help issues:-


Loading knowledgebase suggestions...

Welcome to the Defence Gateway's helpdesk!

Please use the search bar above provided to see if the issue you are having can be self-resolved in our Knowledgebase. If it is not in the search results list then please submit a ticket.

Please Note: You will be able to raise a ticket after searching for an issue - a button to do so will appear at the bottom of the results of your search.

2FA Tokens not being received
Posted by Alexandra Chatterley on 25 Jan 2022 11:53hrs

There is currently an issue where some users are not receiving the tokens for 2FA - Our technical Team are working on the issue and will resolve as soon as possible.

Please do not raise helpdesk tickets for this issue as we are aware.


Read more

Help Desk Software by Kayako | Maintained by IAS