This page is currently showing help for login issues only.

For all other help issues:-


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Welcome to the Defence Gateway's helpdesk!

Please use the search bar above provided to see if the issue you are having can be self-resolved in our Knowledgebase. If it is not in the search results list then please submit a ticket.

Please Note: You will be able to raise a ticket after searching for an issue - a button to do so will appear at the bottom of the results of your search.


Please be aware that there will be no Defence Gateway help desk support to resolve Level 1 support issues over the period 17 Aug to 3 Sept to allow for annual leave for the single individual who covers this role.  Due to manning gaps there is no resilience available at this time to cover the task.

Users can self resolve most issues via the knowledgebase or from the log in screen of Defence Gateway - Can't log in.

Tickets raised will be answered the week of 3rd
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