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Welcome to the Defence Gateway's helpdesk!

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RAF personnel should contact HWY-ISWC4IASTRAFDGW@mod.gov.uk and include their service number, date of birth and personal MOD email address

Dstl personnel should contact Dstl-DefenceGatewaySupport@dstl.gov.uk

ASG users should contact DPAS-AOFTeam@mod.gov.uk

DStan users should contact enquiries@dstan.mod.uk

All DLE queries should be directed to the SPOC (dialling 188 from a military line) and uttering “DLE”. Please note account access issues should be referred to the appropriate TLB Helpdesks.

DLF - contractors without an @mod.gov.uk email address who require access should contact ACDSLOGOPS-DefLogPol-DLF@mod.gov.uk

Please note the above organisations do not have access to this Helpdesk facility and should be contacted directly via the details provided.

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News
Nov
8
Email Issues - 8 November 2017
Posted by Alexandra Chatterley on 08 Nov 2017 14:45hrs
Capacity issues with the existing infrastructure have caused issues with the resilience of the mail solution over the part month. The capacity issues were anticipated, however, they arose sooner than expected. 
IAS are delivering an infrastructure refresh that was pre-planned but has had to be accelerated with limited resource and no additional funding. 

Please bear with us while we try and return mail to a resilient and capable solution under these constraints.
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