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Knowledgebase: MyDetails
Q3: How does the Application work?
Posted by , Last modified by on 23 Nov 2020 08:01hrs

A: The MyDETAILS App allows you to make singular or multiple changes to your personal details from your device in any location. When the change(s) are saved and submitted, they are sent via an API (Application Programming Interface) to the RPA (Robotic Process Automation) solution. The RPA solution will input your change(s) in to JPA and save them, which in turn will automatically update the MyDETAILS App within 48 hours. Users should log back into the App after 48-hours to review the changes they made and ensure they are correct.


  • Save: Save all your changes that you have made to your details
  • Submit: Don’t forget to click the Submit button on the home page to send your changes to JPA
  • Review: Log back in the App after 48-hours to review your changes and amend if necessary
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