Who do I contact if I need help?
Posted by , Last modified by Alexandra Chatterley on 08 Jan 2020 09:46hrs
EGS issues cannot be resolved on this helpdesk and you will need to go to http://www.igs.r.mil.uk/cgi-bin/syops.cgi to resolve your issue.
RAF personnel should contact HWY-ISWC4IASTRAFDGW@mod.gov.uk and include their service number, date of birth and personal MOD email address
Dstl personnel should contact Dstl-DefenceGatewaySupport@dstl.gov.uk
ASG users should contact DPAS-AOFTeam@mod.gov.uk
DStan users should contact firstname.lastname@example.org
DLE technical queries should be directed to the SPOC (dialling 188 from a military line) or 0370 6008910 and uttering “DLE”. Please note account access issues unless Sponsored DLE Accounts should be referred to the appropriate Service Helpdesks.
DLF - contractors without an @mod.gov.uk email address who require access should contact DefLog-Strat-Pol-DLF@mod.gov.uk
NEXUS users who have access or application issues need to contact email@example.com
Please note the above organisations do not have access to this Helpdesk facility and should be contacted directly via the details provided.
Service Desk Working Hours: Mon - Thu, 08:30am - 17:00pm, Fri 08:30am - 16:30pm, excluding bank holidays. Any tickets raised outside of these times will be dealt with ASAP; during working hours.
If you are a contractor, when raising a ticket, please chose the option above, which best fits who you work with/for. We will then direct your query to the appropriate Service Desk.
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