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Who do I contact if I need help?
Posted by , Last modified by Alexandra Chatterley on 08 Jan 2020 09:46hrs

EGS issues cannot be resolved on this helpdesk and you will need to go to to resolve your issue.

RAF personnel should contact and include their service number, date of birth and personal MOD email address

Dstl personnel should contact

ASG users should contact

DStan users should contact

DLE  technical queries should be directed to the SPOC (dialling 188 from a military line) or 0370 6008910 and uttering “DLE”. Please note account access issues unless Sponsored DLE Accounts should be referred to the appropriate Service Helpdesks.  

DLF - contractors without an email address who require access should contact

NEXUS users who have access or application issues need to contact

Please note the above organisations do not have access to this Helpdesk facility and should be contacted directly via the details provided.

Service Desk Working Hours: Mon - Thu, 08:30am - 17:00pm, Fri 08:30am - 16:30pm, excluding bank holidays. Any tickets raised outside of these times will be dealt with ASAP; during working hours.

If you are a contractor, when raising a ticket, please chose the option above, which best fits who you work with/for.  We will then direct your query to the appropriate Service Desk.  

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