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Why have I received an email asking me to renew my account?
Posted by , Last modified by Alexandra Chatterley on 29 Oct 2019 11:17hrs

Defence Gateway accounts are automatically reviewed a year from when they were originally created and annually thereafter. This is to ensure accounts are not left open and unmanaged and therefore potentially at risk of compromise. This process also reduces our data storage costs and helps maintain our continued 1gb email service.

To renew the account you need to log in and complete the security audit.

If you do not renew it in time you can register for a new account but will lose any emails and guest accounts.

Also please ensure your SyOps is up to date otherwise this will stop you from getting online via DII/MODnet  The SPOC can help you with any issues you have with SyOps or BPS.

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