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MyMuster (6) How do I report a problem with the MyMUSTER app? I have just been tagged/earmarked for an Event, but it does not show in my Upcoming Activities on the MyMUSTER home page? What do I do if my information is incorrect? What do the RAG statuses mean? Why is my leave not showing?	Campbell/MyDrive (18) My name has an apostrophe within it, O’Brian but MyDrive says there is an error uploading my licence. I have uploaded my licence details and pressed submit, how do I know when my licence has been approved? I have a non GB driving licence and cannot provide a DVLA summary page, how do I become a MyDrive user? I have competencies missing from the drop-down menu under the Start Driving button, how do I record an activity. I try to join a Hub, but the Read & Sign Orders purple box is greyed out?	MyDetails (41) Q39: Do I need to verify my changes? Q38: Without having my Passport to hand, how will I know when my Passport is due to expire? Q37: Why is there an Orange Box around my Passport Expiry Date? Q36: Why is there a Red Box around my Passport Expiry Date? Q35: Why do some fields have Asterisks next to them?
SKil (1) Update Unit name in SkiL	2FA (7) MS authenticator 2FA Authentication Methods I do not get the 2FA option when logging into the Defence Gateway. I have selected the Email option but have not received the email. I have selected the SMS option for 2FA but have not received the code.	MyEXPENSES (23) Q12: How can I view my previous expense claims submitted via the MyEXPENSES App? Q23: What does a ‘Rejected’ or ‘Unsubmitted’ status mean? Q22: How do I Submit Expenses? Q21: Can I edit and delete an expense entry before submission? Q20: How to create a Subsistence Expense claim?
COVID 19 - Reporting Tool (1) How to use COVID 19 Reporting tool ?	MyLeave (9) How do I access the MyLeave Application? My Leave period has been approved – what do I do next? My Leave balance differs on JPA to MyLeave App and Vice Versa. Can I remove or amend leave that has been submitted? Why can I not select any other type of leave absence within the drop down options.	RAPS
DLE (20) How to create an account How do I create a Sponsored DLE Account? How to create a sponsored account DLE Site policy How do I enable pop-ups?	ATG(A) Online Booking System (OBS) (4) OBS - How do I reset Password? ATSYS - 400 Bad Request OBS - How do I Cancel or change a Course Booking ATSYS - Unable to edit JSATFA	Adventurous Training System (ATSYS) (1) ATSYS - Forgotten Passsword
Cadet Forces (Westminster) (53) CCF (RAF) Upgraded Service Numbers CCF Remuneration - NSCs and Linked Records CCF Remuneration - One Person with Multiple Appointments in Multiple Units Process Flow CCF Remunerations - One Person Multiple Appointments in CCF Army and CCF RN/RM Process Flow CCF Remuneration - Multiple Appointments with CCF Army and CCF RN/RM Process flow	Defence Gateway Information and Issues (21) Who can have a Defence Gateway account? New Validation process for Contractors who no longer have access to MODnet Who do I contact if I need help? Two Factor Authentication Users Guide I can not access Armynet. - This Application has been Decommissioned	Account Information and Issues (36) The system won’t allow me to register Who can have a Defence Gateway account? My details aren't the same as they are on the system? Apprently my DOB is incorrect? My details are wrong/incorrect but I am currently employed with the MoD How do I register for an account?

CCF (RAF) Upgraded Service Numbers

CCF (RAF) Upgraded Service Numbers

DO NOT CARRY OUT ANY ACTIONS UNTIL THIS GUIDANCE HAS BEEN READ IN FULL

Since March 2022 CCF (RAF) CFAVs have been receiving new tri-service Service Numbers, to ensure continuity of service from Defence Gateway applications the following needs to be carried out.

1. The CFAVs Unit Administrator MUST amend their Service Number on Westminster from their Air Cadet Number to their new tri-service Service Number.

2. The CFAV is to log into Defence Gateway using their usual credentials.

3. From the Defence Gateway homepage, open the Applications section, then click My Account (green filing cabinet icon).

4. From the left hand menu, click Account Upgrade.

5. Confirm your First/Last Name is correct.

6. Click 'Yes' to 'Do you have a staff/service number?'

7. Enter your new tri-service Service Number and Date of Birth.

8. Click 'Upgrade Account'.

If you receive an error or 'Unable to find details' message please wait 30 days before re-attempting to upgrade.

You account will now be associated to your new tri-service Service Number, it can take up to 24 hours to see the MyPay application.

Carrying out the actions above will preserve any history with your Defence Gateway account, including any training data (via the DLE).

If you are unsure of any action please seek advice - we are unable to correct/delete/amend Defence Gateway accounts once actions have been taken.

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