Knowledgebase - Powered by Kayako Help Desk Software

Knowledgebase

MyMuster (6) How do I add my Skills? How do I report a problem with the MyMUSTER app? I have just been tagged/earmarked for an Event, but it does not show in my Upcoming Activities on the MyMUSTER home page? What do I do if my information is incorrect? What do the RAG statuses mean?	Campbell/MyDrive (18) My name has an apostrophe within it, O’Brian but MyDrive says there is an error uploading my licence. I have uploaded my licence details and pressed submit, how do I know when my licence has been approved? I have a non GB driving licence and cannot provide a DVLA summary page, how do I become a MyDrive user? I am due to deploy OOA (Out of Area) do I need to take my F/MT 601 with me? I am a (RAF) B Class Driver, will I be required to complete Drivers’ Hours?	MyDetails (41) Q39: Do I need to verify my changes? Q38: Without having my Passport to hand, how will I know when my Passport is due to expire? Q37: Why is there an Orange Box around my Passport Expiry Date? Q36: Why is there a Red Box around my Passport Expiry Date? Q35: Why do some fields have Asterisks next to them?
SKil (1) Update Unit name in SkiL	2FA (7) MS authenticator 2FA Authentication Methods I do not get the 2FA option when logging into the Defence Gateway. I have selected the Email option but have not received the email. I have selected the SMS option for 2FA but have not received the code.	MyEXPENSES (23) Q12: How can I view my previous expense claims submitted via the MyEXPENSES App? Q23: What does a ‘Rejected’ or ‘Unsubmitted’ status mean? Q22: How do I Submit Expenses? Q21: Can I edit and delete an expense entry before submission? Q20: How to create a Subsistence Expense claim?
COVID 19 - Reporting Tool (1) How to use COVID 19 Reporting tool ?	MyLeave (9) How do I access the MyLeave Application? My Leave period has been approved – what do I do next? My Leave balance differs on JPA to MyLeave App and Vice Versa. Can I remove or amend leave that has been submitted? Why can I not select any other type of leave absence within the drop down options.	DLE (20) How to create an account How do I create a Sponsored DLE Account? How to create a sponsored account DLE Site policy How do I enable pop-ups?
ATG(A) Online Booking System (OBS) (4) OBS - How do I reset Password? ATSYS - 400 Bad Request OBS - How do I Cancel or change a Course Booking ATSYS - Unable to edit JSATFA	Adventurous Training System (ATSYS) (1) ATSYS - Forgotten Passsword	Defence Gateway Information and Issues (21) Who can have a Defence Gateway account? New Validation process for Contractors who no longer have access to MODnet Who do I contact if I need help? Two Factor Authentication Users Guide I can not access Armynet. - This Application has been Decommissioned
Account Information and Issues (36) The system won’t allow me to register Who can have a Defence Gateway account? My details aren't the same as they are on the system? Apprently my DOB is incorrect? My details are wrong/incorrect but I am currently employed with the MoD How do I register for an account?

Most popular articles
Most popular articles

Newest articles
Newest articles

Help Desk Software by Kayako | Maintained by IAS