A: When logging back into the App after the 48-hour period, you will be prompted to check your changes and verify them. To verify them, go to the Verification section, read the information, click in the verification box and submit. Verifying that you are happy with your details and any changes you have made informs the Clerk your information is up to date and correct.
A: Based on the Passport Expiry date you have already input in to JPA, or updated via the MyDetails App, the Defence Gateway will show a notification when your passport is due to expire in the next 90 days. If you don’t not renew your passport and add the new expiry date in the MyDetails App, the DGW will notify you when your passport has expired. You should always aim to keep your passport up to date.
A: If you log in to the MyDETAILS App and see an orange box around your Passport Expiry Date, this means that according to the Passport Date you have provided in JPA, your passport is due to expire within the next 90 days. You should always keep your passport up to date with at least 90 days remaining before expiry.
A: If you log in to the MyDETAILS App and see a red box around your Passport Expiry Date, this means that according to the Passport Date you have provided in JPA, your passport has expired. You should always keep your passport up to date with at least 90 days remaining before expiry
A: Some fields, such as Surname, Relationship, Address Line 1, have an Asterisks (*) next to them to indicate these are Mandatory fields. These fields cannot be left blank and must be populated in order to save and submit your change(s).
A: You can have a maximum of 6 contact numbers.
A: In the Personal section, you must provide at least one phone number. In the Contacts section, you can delete all phone numbers if you wish.
A: To delete a contact number in the Personal or Contacts section, click on the minus icon. Click save and submit to update JPA with your change.
A: To edit a contact number, click in the number type field to change to one of the 12 options. To change the number, click in the field and add in your new number. Click save and submit to update JPA with your change.
A: To add a contact number in the Personal or Contacts section, expand the Phone header and click on the plus icon. Select which type of number it is out of the 12 options by using the drop-down menu and then type your number in. There are certain restrictions on the lengths of phone numbers depending on the type of number. For example, you will not be able to enter a Mobile or Home number that is less than 10 digits or more than 17 digits. Once you have added the number, click save and submit to update JPA with your change.
A: To select an Emergency Contact, you must first add them as a Key Contact if they are not already. Please see Question 23 on how to do this. Once you have added a Key Contact, they will not show on your Emergency Contact list straight away. This is because you need to save and submit the addition/change to your Key Contacts, which will take 48-hour to update into your Emergency Contact list. After 48-hours, the new Key Contact should appear in your Emergency Contact list where you can select them as your new Emergency Contact.
A: Your Emergency Contact is the person you wish to be contacted first in the event of an emergency. To change your Emergency Contact, go to the Contacts section where you will see your current Emergency Contact. Clicking on the switch icon in the Change column will bring you to the ‘Choose from your Key Contacts’ page. Here you can select which of your Key Contacts you wish to nominate as your Emergency Contact. Whilst there is no limit to how many times you can change your Emergency Contact, you will only be able to select one Emergency Contact.
A: There is no limit on the amount of Key Contacts you can have.
A: To delete a Key Contact, click on the icon in the View/Edit column of the Key Contact you wish to delete. Scroll to the bottom of the page and click on the delete button. When you delete a contact, a pop-up will appear asking you to confirm your decision. Confirming your decision to delete a Key Contact will signify a save, meaning you still need to click the submit button to reflect this change on JPA.
A: To edit a Key Contact, click on the icon in the View/Edit column of the Key Contact you wish to edit. This will bring you to your selected Key Contacts page, where you will be able to view and edit the current details held. You will be able to edit information in the Contact, Address and Phone sections. Click save and submit to update JPA with your change.
A: To add a Key Contact, click on the add icon to get to the ‘Add New Contact’ page. Here you will be required to complete all the editable fields with your Key Contact information. Click save and submit to update JPA with your change.
A: Yes, it is advised to log back into the MyDETAILS App after the 48-hour period to review your changes that were made and check that you are happy with them. There is a chance that your change didn’t successfully update in JPA, or perhaps you made a spelling mistake that you didn’t see previously, so logging back into the App will allow you to make the necessary changes following the same process.
A: Any changes made via JPA will be reflected in the MyDETAILS App.
A: Yes, when you log back into the App after 48 hours or more, your previously submitted change will now show as your present details.
A: You can make and save as many changes as you like before clicking the submit button. After you click the submit button, you will not be able to make any more changes for 48 hours.
A: After you have submitted your personal detail changes, you will not be able to make any more changes, or amend the changes you made, for a 48-hour period. This is to allow the App, the API, the Robot, and JPA to sync the correct version of data. After this period, you can make more changes or amend the previous changes and follow the same process to save, submit and review them.
A: Yes, you will be able to view both editable and non-editable fields but will not be able to amend these until the 48-hour period has passed.
A: No, you cannot amend any changes that have been submitted within the first 48 hours. After this, you can repeat the process by amending your details, saving and submitting the change. You should always log back in the App 48 hours after submitting to review your changes and check they have been made successfully, correcting them if necessary.
A: Yes, if you have saved a change and wish to change the information again before submitting, you can overwrite and save it. You can do this as many times as you like before you submit. This action will be mimicked when updating JPA, so your last saved changes will be the ones updated in JPA.
A: To ensure the changes you make to your personal details are sent to JPA, you must first save the change(s), then return to the home page to submit them. Failure to click the submit button will mean that your changes will not be updated in JPA.
A: The submit button will only become available once you have saved at least one change. There is no limit on how many saves you can make before you click the submit button.
A: The save button will only become available once you have made a change to your details.
A: No, only editable fields can be amended. These fields will have a white text box, whilst non-editable fields will be greyed out. All fields in the Profile, Personal Details and Employment section are greyed out, meaning they are view only and cannot be edited. If you wish to amend the details in a non-editable field, please revert to JPA or contact a HR administrator.
A: To make a change to your details, click in the editable field, make your change click save. Once you have made a change, or multiple changes, click the submit button on the home page to send your changes to JPA.
A: When you log in, you will see the homepage with your personalised welcome message. You will also see the Profile, Personal Details, Address, Phone and Travel subsections. This is because the homepage is also home to the Personal section. From the homepage, you can navigate to any of the 5 MVP sections as shown below.
A: No, you are only allowed to change the details that are listed in the MVP list. More personal details will be added to the App in the future and you can use JPA to change information that is not listed in the MVP.
A: MVP stands for Minimum Viable Product. This means that the most used functions of the current JPA personal details have been identified and built into the App.
A: When you log in to the MyDetails App for the first time, you will be shown a series of images that will introduce you to the App and its features. You can click next to move through these images, or skip to progress straight to the MyDetails App. These images will only appear on first time log in but help and information is still available in the App via the tips, the User Guide and the Helpdesk link.
A: The MyDETAILS App is free.
A: Yes, if you do not wish to change your details in the MyDETAILS App, you can still use the existing JPA process.
A: The MyDETAILS App allows you to make singular or multiple changes to your personal details from your device in any location. When the change(s) are saved and submitted, they are sent via an API (Application Programming Interface) to the RPA (Robotic Process Automation) solution. The RPA solution will input your change(s) in to JPA and save them, which in turn will automatically update the MyDETAILS App within 48 hours. Users should log back into the App after 48-hours to review the changes they made and ensure they are correct.
- Save: Save all your changes that you have made to your details
- Submit: Don’t forget to click the Submit button on the home page to send your changes to JPA
- Review: Log back in the App after 48-hours to review your changes and amend if necessary
A: The key feature of the MyDETAILS App is that you can change your personal details currently held on JPA at any time, from any device, and in any location where you are connected to the internet. Any changes your make to your personal details in the App will be reflected in JPA.
A: You can access to the MyDETAILS application via the Defence Gateway using any mobile device that has IOS (iPhone, iPad, iPod) and Android (Mobile phones and Tablets) operating systems. The App can also be used Computers, Laptops and Smart TV’s or through MODnet.
If you already hold a Defence Gateway account, you can log in using your JPA service number and password created for the account.
If you do not hold a Defence Gateway Account, you will need to create an account using your JPA Service number.
A: The verification section is only visible to Army Personnel. If you are not Army Personnel, you do not need to verify your personal details.
A: The first time a user logs in to the MyDetails App, they will be shown a series of pages designed to introduce them to the App and its features. Useful tips are displayed throughout the App at the bottom of the page to aid the user. There is also a User Guide which provides more information on how to use the App. Finally, there is a Help section on the navigation menu with a link to the Helpdesk where you can search for your issue and raise a ticket if needed.