Check that you have followed the formatting rules. These can be found by scrolling down the CCF Bulk Load page.  

• Do not leave blanks in the Medical or Dietary fields – enter 'None' instead 
• Make sure you have included all the mandatory column headings from the spreadsheet template, regardless of whether there is information in the column on your upload 
• Make sure the column headings appear in the same order as the spreadsheet template 

If you are still having trouble, please note any error numbers and contact the Helpdesk.

For data security reasons, you must not send the Helpdesk a copy of your spreadsheet with cadet personal details included (unless specifically directed). 

• Make sure you are using a compatible browser (Google Chrome, Firefox, MS Edge, Safari) 
• Clear your browser’s cookies and caches (guidance here) 
• Check if a saved bookmark is being used to access Westminster – it should be deleted as it may have expired 
• Copy and paste this URL into your browser: https://www.westminster.cadets.mod.uk 

Only after you have successfully accessed Westminster should you try to access any of the other sites such as the Army Cadets Resource Centre. 

If you still cannot access Westminster please take a screengrab of your full screen (including URL and toolbars) showing the error message seen when trying to access Westminster, and send details to the Helpdesk. 

The RFI course can be completed on the Defence Learning Environment (DLE) here.

Results are uploaded automatically within one working day of your successfully completing the course on DLE.  

If you have completed the Protecting Personal Data (PPD) or Defence Information Management Passport (DIMP) courses either of these can be used instead of the DLE RFI course.  

• PPD – Send certificate to your RPOC/ Brigade 
• DIMP – Send certificate to the Helpdesk

In the top right corner of Westminster, click on your role name and select Switch Appointment from the menu.  

Your current appointments will show, click 'Select' on the appointment you want to use. 

Your County or RPOC Administrator can advise if the appointments you see here are not what you expect to see.

Check you are using your correct Appointment, switching appointment in the top right corner of Westminster if necessary. 

If you are in the correct Appointment please raise with your Pay Administrator. They can check that the dates of your JPA assignment cover the dates of the claims, and that your JPA Assignment Unit has been recorded correctly. 

ACF, CCF and VCC users with multiple Westminster records may need their qualifications to show across all their records. A copy of their Service History should be provided to the Administrator of the record to which the qualifications need to be added to, so they can be manually awarded.  

The Helpdesk can assist if there are qualifications to be copied which cannot be awarded because the awarding level is too high. Please raise a ticket, including: 

• Pnumbers – which record are the qualifications on, and which record should they be copied to? 
• Module names of the qualifications to be copied 

If you do not have the permissions required to create News items in Westminster please contact your County or Brigade for advice. 

Vacancies should be uploaded to the Army Cadets Resource Centre by selecting 'Submit Vacancy' on the frontpage. 

The Helpdesk can transfer personnel records when the cadet/ CFAV is transferring to a unit outside of their County/ RPOC where it is not possible for the County/ RPOC to complete the transfer themselves.   

Written confirmation from both the outgoing and receiving County/ RPOC, plus the name and pnumber of the person to be transferred should be provided to the Helpdesk. 

Your attachment must meet these formatting requirements:

If you receive a Web Page Blocked message with the Attack ID 20000017 it means your attachment does not meet these requirements.

• An active Defence Gateway account 
• An in-date Responsible For Information (RFI) qualification (or DIMP/ PPD) on your Westminster record 
• A current Appointment on your Westminster record 

Your County or RPOC Administrator can check that your Appointment and RFI is up-to-date on your Westminster record.  

If you still cannot access Westminster please take a screengrab of your full screen (including URL and toolbars) showing the error message seen when trying to access Westminster, and send details to the Helpdesk. 

All qualifications in Westminster have an awarding level. You can find out what this awarding level is for each service by going to Activities> Configuration> Modules and searching by module.  

The qualifications you can award will depend on your Appointment level: