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News

We are aware there is an issue with logging into the Defence Gateway where users get the following message -  there was an error while validating your credentials

Our team are investigating the issue and will restore the service as soon as we can.

 

2nd line support


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2019 Christmas and New Year Helpdesk Cover.
Posted by Alexandra Chatterley on 16 Dec 2019 16:33hrs


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Issues with Access to DGW via MODnet - Please do not submit tickets.
Posted by Alexandra Chatterley on 14 Oct 2019 09:48hrs

There is an issue this morning with accessing the Defence Gateway from MODnet - this is due to no Internet Connection from MOdnet.  Please do not submit tickets regarding this as we do not have the power to resolve. 

Please check for updates from the SALLY VA

Thanks

Alex


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BFBS - Unhandled exception Error Message - Monday 7 Oct - Now Resolved
Posted by Alexandra Chatterley on 07 Oct 2019 09:20hrs

************Service has been restored**********

Good Morning,

There are issues this morning with the BFBS application - I have raised this with the application owner to investigate and resolve.

I will update here when the Service has been resumed.

Thanks

Alex


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MyAdmin is now back on line
Posted by Alexandra Chatterley on 01 Oct 2019 10:07hrs

Good Morning, 

I am aware that MyAdmin is currently offline, I have raised this with our Technical Team who will work on bringing the service back up as soon as possible.

Please accept my apologies 

Alex

2nd Line Support


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Defence Gateway is now up and running
Posted by Alexandra Chatterley on 19 Sep 2019 10:41hrs

The Defence Gateway is now back online - you may find this slower to load as everyone tries to log on at the same time.

Again apologies for the inconvenience caused.

Alex


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