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News

We are notifying you about an upcoming maintenance window on Sunday, May 17th.   This maintenance window will affect the availability of your instance for a short period of time. 

Please see the details below: 

• Maintenance will take place on Sunday, May 17th at 4:00 UTC (12:00 AM EDT).

• Expected downtime is 2 hours.  During this period of time users will experience full or intermittent downtimes.

This will allow the application owner to make


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Issues with the Landing Page & Email ******* issue resolved*********
Posted by Alexandra Chatterley on 11 May 2020 09:28hrs

UPDATE

All services have been restarted - please aware the email and password reset links will be slower to come through until the server can catch up and process the email traffic.

Please do not raise helpdesk tickets regarding this.

 

Thanks for your patience

We are aware there are issues this morning with the landing page and email - we are currently investigating and hope to


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Email for Civil Servants
Posted by Alexandra Chatterley on 01 Apr 2020 21:57hrs

Good Evening,

 

I am pleased to advise that email will be available for Civil Servants who are on the registration import from HRMS only.     The email application will be added to your existing user profile and there will be no need to submit a ticket asking for access we do all of this for you.

Our technical team are working behind the scenes building this service for you to use and we hope to deliver this as soon as we can.

Please can I ask you are


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Backlog of help desk tickets
Posted by Alexandra Chatterley on 30 Mar 2020 17:36hrs

Apologies to those who have submitted a ticket for help, the team are working hard to work our way through them all.

To help us further please use the self service option from the log in page www.defencegateway.mod.uk  Can't log in and select the appropriate option.

If the application you require access to is not responding please do not raise a ticket regarding this, we are probably already aware of the issue and working behind


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Run Time Error on RAPs - Resolved
Posted by Alexandra Chatterley on 30 Mar 2020 10:03hrs

The issue with the RAPs application where the RunTime Error was displayed has been resolved.

Users still seeing this message should clear their browsing history/cache and reload the application.

Thanks


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Defence Connect & MODBOX will be offline from 2100 Hrs this evening
Posted by Alexandra Chatterley on 26 Mar 2020 15:15hrs

DC & MODBOX will be offline this evening to enable out tech team to carry out essential maintenance.   If all goes to plan we should be back online within the hr.

We thank you for your patience.

Thanks

Alex


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