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News
Limited Manning on DGW Helpdesk Over the Period of 22 – 29 Apr 19 and 28 May 19:
Posted by Alexandra Chatterley on 16 Apr 2019 17:36hrs

Limited Manning on DGW Helpdesk Over the Period of 22 – 29 Apr 19 and 28 May 19:

Due to limited manning on DGW Helpdesk there will be a delay in responding your query / request.  The team will endeavour to reduce the impact as much as it can during these periods.     

 

Regards,
DGW Team


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Westminster (WM) Live - Unavailable Mon Eve 15 Apr 19
Posted by Joe Hutton on 15 Apr 2019 20:54hrs
The WM Team are aware that the application is currently unavailable.

We hope to restore access as soon as we can.

We apologies for any inconvenience.

Kind Regards
WM Team
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Please read the news or search the knowledge base before submitting a ticket
Posted by Alexandra Chatterley on 10 Apr 2019 15:35hrs
Please read the news items before submitted a ticket - we may have already answered your question.

Thanks
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Back Log of Help Tickets -
Posted by Alexandra Chatterley on 10 Apr 2019 11:51hrs
Good Morning,

The Defence Gateway helpdesk to undermanned and I am struggling to keep on top of the requests for help.


Please could I ask that you read the news items/knowledgebase articles before submitting a ticket as this may resolve the query you are raising.


I will get through your tickets as fast as I can.


Thanks very much
Alex 
1st & 2nd Line Support
DGW helpdesk
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There was a major incident on Thursday 4th April that caused all Civil Service users to be automatically sent account deletion emails. Unless you receive further emails stating your account will be deleted, your account will remain extant.

Please do not raise tickets regarding this issue.

Apologies for any impact this incident has had on you.

Regards,



DGW Team
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We are aware that there is an issue with emails not being sent or received.  I have my engineer working on this and hope to have a resolution in due course.


Please do not raise tickets for this issue as this will just add to the email queue.

I will post in DC and on here when I have an update.

Your patience is appreciated.

Thanks
Alex
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