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News
Backlog of help desk tickets
Posted by Alexandra Chatterley on 30 Mar 2020 17:36hrs

Apologies to those who have submitted a ticket for help, the team are working hard to work our way through them all.

To help us further please use the self service option from the log in page www.defencegateway.mod.uk  Can't log in and select the appropriate option.

If the application you require access to is not responding please do not raise a ticket regarding this, we are probably already aware of the issue and working behind


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Run Time Error on RAPs - Resolved
Posted by Alexandra Chatterley on 30 Mar 2020 10:03hrs

The issue with the RAPs application where the RunTime Error was displayed has been resolved.

Users still seeing this message should clear their browsing history/cache and reload the application.

Thanks


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Defence Connect & MODBOX will be offline from 2100 Hrs this evening
Posted by Alexandra Chatterley on 26 Mar 2020 15:15hrs

DC & MODBOX will be offline this evening to enable out tech team to carry out essential maintenance.   If all goes to plan we should be back online within the hr.

We thank you for your patience.

Thanks

Alex


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DLE & MODBOX Applications - Services have been restored
Posted by Alexandra Chatterley on 25 Mar 2020 08:16hrs

Back online

Thanks

Alex


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NO Access to the DLE Application
Posted by Alexandra Chatterley on 24 Mar 2020 16:29hrs

The DLE application has experienced a technical issue, the service is currently offline.

The DLE Team are a working on this and will bring back the service as soon as they can.

Please do not raise a ticket - I will post a news item on the Defence Gateway when the service has been restored.

Thanks


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MODBOX OFFLINE TO CARRY OUT EMERGENCY UPDATES
Posted by Alexandra Chatterley on 24 Mar 2020 11:54hrs

With the sheer volume of users trying to use this application it has now fallen over - the fix we were going to apply early tomorrow morning has been brought forward.

The application will be taken completely offline for out tech team to carry out the maintenance.

We ask that you are patient whilst we do this.

PLease do not raise a ticket we are struggling to get back to you all, we are not resourced as the


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