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News

Please be aware that there will be no Defence Gateway help desk support to resolve Level 1 support issues over the period 17 Aug to 3 Sept to allow for annual leave for the single individual who covers this role.  Due to manning gaps there is no resilience available at this time to cover the task.

Users can self resolve most issues via the knowledgebase or from the log in screen of Defence Gateway - Can't log in.

Tickets raised will be answered the week of 3rd
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DLE - SSL Certification Error Message - This has now been resolved
Posted by Alexandra Chatterley on 07 Aug 2019 15:11hrs

Thank you for your patience whist we sorted the SSL Certification error, this has now been resolved.

You may need to clear your browsing history before you log back into the Defence Gateway.

Thanks

Alex


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DLE - Your connection is not private message
Posted by Alexandra Chatterley on 05 Aug 2019 13:55hrs

We are aware there is an issue with the DLE SSL Certificates where this displays the message that the connection is not private.

Our technical team are working with ISS to resolve the issue with certificates, in the meantime please use www.dle.mod.uk away from the MODnet platform.

I will post a news item on the Helpdesk when this has been resolved.

Please accept our apologies for the inconvenience caused.

Thanks

Alex


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DLE Issues - Friday 19 July
Posted by Alexandra Chatterley on 19 Jul 2019 14:26hrs

The DLE is currently experiencing problems with two of its three servers. This means there is a one in three chance of getting access to the DLE. Please continue to try and log in until you are able to do so, please be advised that the DLE will be running slower than normal.

We hope this problem will be fixed shortly.’

Thanks


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Defence Gateway Helpdesk Closed 4th July
Posted by Alexandra Chatterley on 03 Jul 2019 14:39hrs

The Defence Gateway will be closed Thursday 4th July -  Please visit www.defencegateway.mod.uk - Can't log in

Tickets will be answered on my return

Apologies for the inconvenience caused.

Thanks

Alex


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Defence Connect will be taken offline at 20:00 hours, Thursday 4th July.
Posted by Alexandra Chatterley on 02 Jul 2019 14:18hrs

Due to essential maintenance, Defence Connect will be taken offline at 20:00 hours, Thursday 4th July.

The outage will last around one hour.

Apologies for the inconvenience

DC Admin


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