This page is currently showing help for login issues only.

For all other help issues:-


 
News
Issues with Access to DGW via MODnet - Please do not submit tickets.
Posted by Alexandra Chatterley on 14 Oct 2019 09:48hrs

There is an issue this morning with accessing the Defence Gateway from MODnet - this is due to no Internet Connection from MOdnet.  Please do not submit tickets regarding this as we do not have the power to resolve. 

Please check for updates from the SALLY VA

Thanks

Alex


Read Complete article

BFBS - Unhandled exception Error Message - Monday 7 Oct - Now Resolved
Posted by Alexandra Chatterley on 07 Oct 2019 09:20hrs

************Service has been restored**********

Good Morning,

There are issues this morning with the BFBS application - I have raised this with the application owner to investigate and resolve.

I will update here when the Service has been resumed.

Thanks

Alex


Read Complete article

MyAdmin is now back on line
Posted by Alexandra Chatterley on 01 Oct 2019 10:07hrs

Good Morning, 

I am aware that MyAdmin is currently offline, I have raised this with our Technical Team who will work on bringing the service back up as soon as possible.

Please accept my apologies 

Alex

2nd Line Support


Read Complete article

Defence Gateway is now up and running
Posted by Alexandra Chatterley on 19 Sep 2019 10:41hrs

The Defence Gateway is now back online - you may find this slower to load as everyone tries to log on at the same time.

Again apologies for the inconvenience caused.

Alex


Read Complete article

Defence Gateway Outage Thursday 19 Sept
Posted by Alexandra Chatterley on 19 Sep 2019 10:28hrs

Apologies the Defence Gateway is currently offline - our team are working on bringing the service back online as soon as they can.

I will post here when the service is up and running

Please accept our apologies for the inconvenience caused.

Regards

Alex


Read Complete article

Defence Gateway and Westminster Unavailability - Thu 19 Sep 19
Posted by Joe Hutton on 19 Sep 2019 09:20hrs

Good morning


The Defence Gateway has this morning experienced a global issue which is preventing users from accessing Defence Gateway as well as Westminster.


The Defence Gateway Team are working to get this remedied as soon as possible.


Westminster was pre scheduled to have downtime today from 0900 – 1200 for an update. This is now delayed, and cannot commence until the Defence Gateway issue is resolved.


This may cause a delay today in
Read Complete article



Help Desk Software by Kayako | Maintained by IAS