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NO Support on Defence Gateway Helpdesk Friday 8th Feb
Posted by Alexandra Chatterley on 07 Feb 2019 16:06hrs
Please note the Defence Gateway Helpdesk will have no support Friday 8th Feb - Please self serve from www.defencegateway.mod.uk - Can't Log in - if you are unable to resolve submit a ticket and I will pick this up on Monday.

Thanks
Alex
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Ticket Backlog
Posted by Alexandra Chatterley on 06 Feb 2019 10:02hrs
Please note I have a back log of tickets which I am working through.  Please bear with me and I will work through them a quickly as possible.

Users can self serve most queries from www.defencegateway.mod.uk - Can't log in 

Please accept my apologies

Thanks
Alex
2nd Line Support
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Please be aware that the JSFE DB for the DGW will be undergoing a switchover on Wednesday 6th Feb starting at 5pm and the maintenance is due to last approximately 6- 8 hours. The DGW will not be available during this period.
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Westminster Telephone Support - Fri 01 Feb 19
Posted by Joe Hutton on 01 Feb 2019 09:14hrs
There will be no Westminster telephone support available today Fri 01 Feb 19. Any user requiring support is to use either the Help option (within Defence Gateway) or  email helpdesk@cadetmail.mod.uk. Thank you WM Helpdesk Team
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Performance Issues on the DLE
Posted by Alexandra Chatterley on 23 Jan 2019 11:29hrs
Good Morning,

DLE have reported they are still having issues with one of their Web Servers which is currently being investigated.

Please do not raise tickets regarding this issue.

The DLE Team apologises for any inconvenience caused.

Thanks
Alex
DGW 2nd Line Support

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Defence Gateway Christmas & New Year - Operating Hours
Posted by Alexandra Chatterley on 12 Dec 2018 10:34hrs

Good Morning,

Please be advised that the Defence Gateway Team will operate a skeleton service over the Christmas and New Year period.

The team will be stood down from the 21 Dec 18 and return to full functionality FP 7 Jan 19.

Users that have access issues to the Defence Gateway can request various reset options from the log in page of Defence
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