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Defence Gateway Christmas & New Year - Operating Hours
Posted by Alexandra Chatterley on 12 Dec 2018 10:34hrs

Good Morning,

Please be advised that the Defence Gateway Team will operate a skeleton service over the Christmas and New Year period.

The team will be stood down from the 21 Dec 18 and return to full functionality FP 7 Jan 19.

Users that have access issues to the Defence Gateway can request various reset options from the log in page of Defence
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Unable to Validate Credentials message when Logging on . ****UPDATE*****
Posted by Alexandra Chatterley on 11 Dec 2018 13:58hrs
****issues has been resolved*****

We are aware that there is an issue with logging into the Defence Gateway - Unable to validate credentials.  I have an engineer investigating this at present.  Service will be restored as soon as possible.

Apologies for the inconvenience caused.

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My Admin Application showing the message Oops!
Posted by Alexandra Chatterley on 30 Nov 2018 08:51hrs
I am aware there is an issue with the MyAdmin application.  I have raised this with our tech team to do further investigations.

Service will return as soon as possible.

Please accept my apologies

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SOGO Email Client - 502 Bad Gateway Error
Posted by Alexandra Chatterley on 06 Nov 2018 16:18hrs
We are aware there is an intermittent issue with email which we are working on.

Please clear your browser cache and reload the email client.  (Ctrl F5)

We will try and resolve this issue as soon as possible.


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Defence Gateway Unmanned Help desk Friday 2 November
Posted by Alexandra Chatterley on 01 Nov 2018 15:26hrs
Please note there will be no helpdesk cover Friday 2nd November.  Users should self help from the log in screen of Defence Gateway or use the knowledge based articles to assist you.

If you are unable to solve your query please then submit a helpdesk ticket, this will be answered on Monday when we are back in office.

2nd Line Support

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Defence Gateway Service Unavailable 503
Posted by Mike Smith on 15 Oct 2018 08:39hrs
Defence Gateway is currently having technical issues and we are currently resolving it. Please be patient and try not to raise tickets if you see "Service Unavailable 503".
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