This page is currently showing help for login issues only.

For all other help issues:-

I keep getting red error boxes saying please enter the CAPTCHA but theres nothing there!
Posted by , Last modified by Alexandra Chatterley on 08 Jan 2020 10:26hrs

A CAPTCHA (an acronym for "Completely Automated Public Turing test to tell Computers and Humans Apart") is a type of challenge-response test used in computing to determine whether or not the user is human.

There are sometimes issues with devices which cause the images not to appear; perhaps there's an issue with the security rules on the device's network or the browser/device (e.g. Chrome, IE, Safari/laptop, smart phone etc) is not up to date.

Please try and use another device or browser to see if this issue persists and if it is an issue specific with your device. If this issue persists on multiple devices then please raise a ticket.

(87 vote(s))
Not helpful


Not found the answer you are looking for?

Help Desk Software by Kayako | Maintained by IAS