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My service number has changed, how do I upgrade my account?
Posted by Alix Campbell, Last modified by Alix Campbell on 16 Feb 2023 11:32hrs

If your service number (pnumber) has changed you will need to upgrade your Defence Gateway account to maintain the link between Westminster and the Defence Gateway. 

To upgrade your account: 

  1. Go to the 'My Account' app on the Defence Gateway front page
  2. Select 'Upgrade my Account'
  3. Select 'Yes' to Do you have a staff/service number
  4. Enter your new service number and DOB
  5. Click 'Upgrade Account'
  6. Log out and then back in to your Defence Gateway account
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