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Knowledgebase : > Support & Resources

The Army Cadets Resource Centre is accessible to users who have a Defence Gateway account. It is accessed via the 'Army Cadets Going Further' icon on your Defence Gateway homepage or via the 'CFRC' link in Westminster.   

Please note - the Army Cadets Resource Centre  is currently not accessible using a MODNET device, it is advised that you use a different device at this time.  

Guidance documents, articles and discussion can be found in these Defence Connect groups: 

Cadet Digital Services 

Cadet Digital Services - Cadet Forces Permanent Staff

Raise a ticket here, making sure to select 'Cadet Forces' and your Service.

Please include:  

  • Your name, service number and unit, and these details for anyone else involved in the issue if you are raising something on behalf of someone else. 
  • A clear description of your problem - what you are trying to do, whereabouts in the system, and what task are you having difficulty with.  
  • Screengrabs of error messages, showing the full screen including top and bottom browser toolbars. 

These can be submitted to the Cadet Digital Helpdesk for consideration. 

 Please include: 

  • Summary of suggested changes:- Location - Which application? Whereabouts in the application?

- Specifics of what is to be added/ changed/ removed 
- Who would this affect – all users? Certain groups of users? 

  • What is the reason for this change? What are the benefits?
  • What is the impact of not making this change?
  • Who is requesting this change? Has this been discussed with your County or RPOC?
  • Is the change supported by existing ACF/CCF Regs/ policies? Which ones? 

Errors/ bugs are when something that should work, isn't working. Please send details to the Cadet Digital Helpdesk, including: 

  • Which appointment are you in? 
  • Where are you seeing the error? 
  • What were you trying to do? 
  • What did you expect to happen? 
  • What actually happened?
  • Screengrabs that include your full screen and toolbars, and any error messages 

  • Westminster 
  • Cadet Portal 
  • Joiner Portal 
  • Access to the Army Cadet Resource Centre  

Please note: The Helpdesk cannot provide Sharepoint support. Please contact the owner of the relevant Sharepoint site instead. 

The Helpdesk provides support for users involved with the: 

  • Army Cadet Force (ACF) 
  • Combined Cadet Force (CCF) 
  • Volunteer Cadet Corps (VCC) 

RAFAC users should contact [email protected] 

Sea Cadet Corps (SCC) users should contact their District Westminster Support Officer for assistance. Details for DWOs can be found on the T&A website here.

 

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